广州碧桂园金叶子温泉度假酒店-住客评论

Guest（家庭旅游） 2025-12-01
订半山汤屋，房间地漏返臭，搞得房间好是闻到尿骚味儿，差评。床品各方面还算舒适，网络连接很方便，屋前泡池是一大亮点，值得赞一下。出了卧室，面前风景优美，视线毫无阻碍，满眼皆为绿色。白水寨空气真的超级清新，比从化、河源、韶关、清远、翁源等地还更清新。
酒店回复：
尊敬的宾客，您好! 对于您反馈的衞生问题，我们表示非常抱歉!一直以来，我们都非常重视客房衞生，也把大部分的时间都投入到衞生检查中。您此次描述的异味情况，极不应该发生!我们已经严格要求客房清扫人员更加注重衞生细节，保证客房通风良好!感谢您花时间给我们提出宝贵的意见。
Guest（Family） 2025-08-01
Good～！
酒店回复：
敬重的来宾:您好!非常感谢您选择入住我们酒店并给予好评!您的满意就是对我们最好的肯定与激励，我们酒店店致力于为您提供亲切周到的入住体验，真诚期待您的再次光临!
Guest（Family） 2025-08-01
We had a wonderful stay at the resort. The hotel is very big and there are alot of different rooms. We first stayed in the Villa which was not suitable for us with a young child and was then moved to a family room. It was nice and big and even had a little scooter for my daughter to enjoy. The pools were clean and fresh towels was available at the hot springs as well. The service staff was very friendly and super accommodating. Thanks for a wonderful stay
酒店回复：
尊敬的宾客:您好! 谢谢阁下的满分点评，您的支持与鼓励，是我们前进的最大动力金叶子酒店以不断的为客人营造温馨舒适的居住环境而努力，以最高的性价比满足不同宾客的要求。金叶子期待您的再次光临!
Guest（Family） 2025-07-01
Great place for family and relaxing.. the variety of the facilities their is amazing for the kids and for us also, not to mention the staff were very helpful, friendly and hospitality, great view, great rooms overall it was very pleasant place to stay with the family.
酒店回复：
敬重的来宾，您好! 特别感谢您对我们酒店的支持和认可，假如有特别要求可提前预订告知酒店前台人员，为您供应满足的服务是我们的职责，期盼您的再次光临。我们会为您供应更优质的服务!
Guest（Family） 2025-06-01
Very nice place for families
酒店回复：
敬重的来宾：您好! 特别感谢您选择下榻金叶子酒店，您的满足是我们金叶子人不懈的追求，我们再接再厉为您供应更优质的服务，再次感谢您赐予我们中肯的评价，期盼您的再次光临! 祝您生活开心!
Guest（Family） 2025-04-01
This was our second time staying at the Pattra hotel. We love the area, and this hotel is in a good location, but I think we'll look for somewhere else next time. The sticking point would have to be that after checking and navigating the very odd level/elevator combinations, there was a random family sitting in our room. Management quickly moved us, but it definitely left a bad taste for the rest of the trip. The breakfast is just meh, food that should be hot was cold; and come on, there is a coffee shop on just about every corner now and you're still serving disgusting 3-in-1 mix!?
酒店回复：
敬重的来宾:您好! 感谢您的入住并在百忙中抽出时间对我们进行点评，服务好每一位客人是我们一致的追求，我们一定会认真做好每个细节，让消费者更加满意，恭候您的下次光临!祝您身体健康、工作顺利。谢谢!
Guest（Couple） 2025-02-01
It’s a perfect place ,I like it so much.thank you very much for the surprise,our villa is very spacious and clean.breakfast is various of choice.Clean air and calm and magnificent atmosphere.hot spring is nice ?? I would recommend for sure
酒店回复：
敬重的来宾，您好! 特别感谢您对我们酒店的支持和认可，假如有特别要求可提前预订告知酒店前台人员，为您供应满足的服务是我们的职责，期盼您的再次光临。我们会为您供应更优质的服务!
Guest（Other） 2024-06-01
I have stay in the vila with sauna but the room was very old and not so clean also the swimming pool was not clean the price is not matching with the vila I have pay 1059 for one night in this price I can get more better room
酒店回复：
Dear guests: Hello! Thank you very much for staying and commenting on the hotel. We apologize for the dissatisfaction we have caused you! Due to the long opening time of the hotel, some temporary problems will inevitably occur in some facilities. We will investigate and implement the problems you have reflected and thank you for your suggestions. The upgrade of hotel hardware is being planned, and I believe your next stay will make you satisfied. All the staff of the hotel are eagerly looking forward to your visit again!
会员3027（带小孩） 2022-09-01
广州碧桂园金叶子温泉酒店，当年是增城温泉酒店的翘楚，现在开业时间长啦，有些旧啦，但还算可以，酒店免费升级房间，景观可以，完全看着整个温泉小镇，房间够大，干净，洗手间布局舒服，到了高山温泉，暑假开放的不多，加上温泉水温不太热，体感一般，但有一个水上乐园，非常适合亲子流。早餐品种小，味道一般，但酒店总体还是可以的。
酒店回复：
尊敬的客官：您好，感谢客官选择入住广州碧桂园金叶子温泉度假酒店，并在百忙之中予以点评，看到您的评价未能让您有满意的住店感受，我们深表歉意。由于我们碧桂园金叶子酒店开业已有14年之久，部分设施设备已经到了使用年限，酒店目前正在安排逐步升级更新,我们会一如既往的以每一位宾客的需求为中心，期待客官的持续关注，诚挚期待您再次光临。祝您：生活愉快，事事如意！
会员3876（其他） 2022-03-13
进入酒店先经过主楼已独立封闭疗养入住，不是隔离人员。大可放心，跟着指引到别墅区办理入住，需要爬一段楼梯，今天入住的刚好翻新过的房间，对比预订前看到的评论大有惊喜，进入房间有个小庭院，户型有泡池有汗蒸房，小满足。
酒店回复：
尊敬的宾客：您好，感谢您选择下榻碧桂园金叶子温泉度假酒店。您说好，才是真的好，一切为了您。看到您在我们酒店能拥有一个完美的度假体验，我们感到了无比的欣喜。金叶子温泉度假酒店坐落于广州增城市派潭白水寨风景名胜区，整个酒店处于半山腰处，四周峰高谷深，云雾缭绕，树木葱茂，溪水长流，被誉为广州的“市”外桃源。期待与您在金叶子再次相遇！祝您：生活愉快，事事顺意！

广州碧桂园金叶子温泉度假酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-12-01

Guest（Family） 2025-08-01

Guest（Family） 2025-08-01

Guest（Family） 2025-07-01

Guest（Family） 2025-06-01

Guest（Family） 2025-04-01

Guest（Couple） 2025-02-01

Guest（Other） 2024-06-01

会员3027（带小孩） 2022-09-01

会员3876（其他） 2022-03-13

客户评价由实住客人提供的真实点评